Work with one of the top sealing solutions providers in Ohio, serving clients in multiple industries across the country. We rely on the expertise, talent, and innovation of our team every day to find the best rubber, plastic, and metal solutions for our clients’ unique needs and goals.
Reports To: Sales Manager
APPROVED: TES
Position Summary
At North Coast Seal, Inc., our Customer Service and Order Entry team is the heart of
our commitment to exceptional service and quality. This role is responsible for ensuring
accurate order processing, maintaining strong customer relationships, and supporting
our sales team to deliver solutions that meet customer needs. You will be a key point of
contact for customers, providing timely communication and dependable support while
upholding our values of integrity, collaboration, and excellence.
What We Value at North Coast Seal
- Customer Commitment: Building trust through responsive, reliable service.
- Team Collaboration: Working together to achieve shared goals.
- Integrity & Accountability: Doing what’s right for our customers and our
company.
- Growth Mindset: Learning and improving every day.
Key Responsibilities
(Including but not limited to or as assigned)
1. Order Management & Accuracy
- Enter and process customer orders promptly and accurately.
- Monitor open and past-due orders, ensuring timely follow-up and
resolution with the supply chain team.
- Maintain accurate delivery dates and communicate updates to customers.
2. Customer Support & Communication
- Serve as a reliable resource for customers, addressing inquiries, and
providing updates.
- Assist customers with problem-solving and technical questions, escalating
issues when necessary.
- Keep customers informed about new products, pricing changes, and
company updates.
3. Sales Support & Coordination
- Prepare quotations and assist with sales-related documentation.
- Collect data for potential new products and services and share insights
with the sales team.
- Participate in required sales meetings, review metrics, and discuss issues
and errors with all departments to ensure smooth operations.
4. Information Management
- Share sales literature, brochures, and pricing sheets to gain awareness of
our products and services with new or current customers.
- Coordinate filing and dissemination of all sales-related information.
- Keep records of customer interactions and submit reports as required.
5. Professional Development & Teamwork
- Maintain a high level of professionalism and product knowledge through
training and meetings.
- Willingness to cross train to fill in for absences, vacations, and workload.
- Support company initiatives and assist with trade shows, demonstrations,
and special projects as needed.
- Stay informed about new products and industry trends.
6. Continuous Improvement
- Document and/or update standard operating procedures (SOPS) for your
position.
- Share feedback and ideas that enhance customer experience and
operational efficiency.
- Solicit and maintain customer surveys to collect data from customers to
discover corrective actions or positive feedback.
Experience & Qualifications
Required:
- Minimum 3-5 years of experience in customer service, order entry, or
related administrative B2B role.
- Strong attention to detail and accuracy in data entry.
- Excellent communication skills—both written and verbal.
- Proficiency with Microsoft Office Suite and ERP systems (experience with
Global Shop (GSS) is a plus).
- Excel in time management of multiple priorities in a fast-paced
environment.
Preferred:
- Experience in (RPM – Rubber/Plastic/Metal) manufacturing or distribution
industries.
- Ability to read and understand blueprints and technical specifications.
- Sales financial metrics and analysis (gross margin, profitability, multi-
quantity pricing, cost of goods sold, etc.).
If you are interested in this position, please email us with your resume at michellel@northcoastseal.com or use the link below.
